Communicating a company's goals, strategy and tactics, change processes and brand values effectively within the workplace, makes a real difference to the success of any business. When handled professionally, it has a positive impact on employee engagement, organizational culture and performance. Successful Employee Communications shares the stories of leading practitioners and focuses on the tools, models and practices that have worked in a variety of situations and range of organizations. Drawing on case studies from well known organizations in the public, private and not for profit sectors, ... [Read More]
This book examines the typical pattern of communication development in children and adolescents to enable primary care physicians as well as other clinicians, therapists, and practitioners to assist parents in making informed decisions based on current research. It offers an overview of communication disorders in children and adolescents that typically present before adulthood. The book describes current assessment, diagnostic procedures, and evidence-based interventions. Chapters outline the standard course of speech milestones and ages to begin screening for deficits and their risk factors. ... [Read More]
At last, a book for practicum! This book explores the problem-solving and decision-making process involved in clinical intervention planning across categories of children's communication disorders. The authors show how to conceptualize an overall intervention plan before addressing the client's first session. The chapters are conveniently organized according to three phases: long-term, short-term, and session. Goal writing and procedure planning evolve across the three phases. Includes case studies of four children with different types of speech/language disorders: language, phonology, fl... [Read More]
Offering practical advice for arts therapists and health care professionals, this book emphasizes the importance of putting the individual before the illness to provide holistic, person-centred support for people with dementia.The contributors are all practising healing arts therapists who show how music, dance and the visual arts can be used in partnership with person-centred care to promote improved memory, reduced anxiety, increased self-esteem, better communication and successful group interaction. They use case studies to demonstrate the ways in which therapists can encourage engagement o... [Read More]
Hospital workers are increasingly expected to have the knowledge and skills to care for people with dementia. This best-practice guide presents key information and strategies for working with people with dementia in hospitals to manage common issues. With a focus on person-centred care, this is an essential resource for healthcare staff.
Written by physicians skilled at coaching colleagues in physician-patient communication, this pocket guide presents practical strategies for handling a wide variety of difficult patient interviews. Each chapter presents a hypothetical scenario, describes effective communication techniques for each phase of the interaction, and identifies pitfalls to avoid. The presentation includes examples of physician-patient dialogue, illustrations showing body language, and key references.This edition includes new chapters on caring for physician-patients, communicating with colleagues, disclosing unexpect... [Read More]
Effective communication is critical for everyone, and this insightful book teaches the skills needed by healthcare staff in their day-to-day interactions with people with dementia and their families. Often when people with dementia exhibit behaviour that challenges, it is an indication that their needs are not being met. The authors illustrate the key aspects of communication for the development of a skilled and confident workforce, capable of providing thoroughly effective care that reduces levels of agitation in people with dementia.The first six chapters describe the CAIT (Communication and... [Read More]
Written especially for family members and friends caring for people with dementia, this practical guidebook offers a solution to commonly faced communication and relationship difficulties. Developed by social worker Naomi Feil and widely practiced around the world, the Validation approach provides caring and empathetic techniques to support meaningful communication and interaction with people with memory impairments. This hands-on resource gives family caregivers all the information and guidance they need to successfully implement proven Validation techniques and enjoy results benefits such as... [Read More]
Radically open dialectical behavior therapy (RO DBT) is a groundbreaking, transdiagnostic treatment model for clients with difficult-to-treat overcontrol (OC) disorders, such as anorexia nervosa, chronic depression, and obsessive-compulsive disorder (OCD). Written by the founder of RO DBT, Thomas Lynch, this is the first and only session-by-session training manual to help you implement this evidence-based therapy in your practice.As a clinician, you’re familiar with dialectical behavioral therapy (DBT) and its success in treating clients with emotion dysregulation disorders. But what about c... [Read More]
Designated a Doody's Core Title! At the intersection of health care delivery and practice there lies a large area of patient care with no manual: how to provide the best care to patients who have a critically low level of comprehension and literacy. Because all patients play a central role in the outcome of their own health care, competent health care becomes almost impossible for caregivers when the boundary of low literary skills is present. In a concise and well-written format you will learn: Common myths about low literacy Examples of low health care literacy How to recognize patients with... [Read More]
In "Role Play and Clinical Communication", John Skelton critically considers the practice and benefits of this mainstream teaching method. His wide-ranging approach reflects on the recent developments within medical education, incorporating the medical humanities, the nature of language and communication, and the rules of human behaviour. You will find Skelton's light-hearted and open-minded attitude to communication unquestionably illuminating.
Clinicians are taught masses of facts, but not how to use them in the messy reality of patient care. This book provides a missing link between evidence and the clinical coalface. Though there are plenty of guides to evidence-based medicine, few explain how to build the information into patient oriented decision-making. Clinical Thinking allows you to think both logically and laterally about daily clinical issues and look at problems from different angles. Uses realistic scenarios, frameworks and models Takes you through the whole decision-making process, from observation and narrative to e... [Read More]
Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount... [Read More]
If only so many moments in my workday weren’t so confusing, uncertain, or stressful. How about a clearer path to reaching goals? Or a few more encouraging coworkers? Can someone just explain to me what’s going on? Everyone’s different yet everyone’s facing similar job pressures. Give Voice guides communication leaders as they move employees to a shared understanding of the operation, individual meaning in the work they do, and the route to achieve goals. It takes three things: creating an environment for intentional conversation, purposefully embedding excellent communication in operat... [Read More]
Audit Engagement Strategy (Driving Audit Value, Vol. III) the best practice guide for implementing a value-added internal audit engagement strategy Follow the strategic principles and become successful in achieving the objectives of the audit engagements.
Global Recognition for "Audit Function Strategy": “Audit Function Strategy offers profound insights and hands-on advice on the achievement of the highest performance levels for Internal Audit. The book will prove to be a bible for
Apply the internal communication strategies of the world's most effective organizations and successfully communicate company goals, strategy, change processes and brand values within the
Apply the internal communication strategies of the world's most effective organizations and successfully communicate company goals, strategy, change processes and brand values within the
Audit Engagement Strategy - Driving Audit Value, Vol. III The best practice guide for implementing a value-added internal audit engagement strategy. Follow the strategic principles and become successful in achieving the objectives of the audit
Companies lose over $100 billion a year due to corporate scandals. Where were the internal auditors? Think about the VW diesel emissions scandal, the Yahoo hacking scandal, the BP oil spill scandal or the Petrobras
Global Recognition for ""Audit Function Strategy"" "Audit Function Strategy offers profound insights and hands-on advice on the achievement of the highest performance levels for Internal Audit. The book will prove to be a bible for
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