• Passing Your ITILl Foundation Exam: 2011 (Best Management Practice)

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    • Manufacturer: Stationery Office; 3rd ed., 2012 edition (29 Feb. 2012)

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    The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continua... [Read More]

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    • Brand: The Stationery Office
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  • ITIL® Practitioner Guidance

    ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophie... [Read More]

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  • By Christian F. Nissen Passing Your Itil Foundation Exam (Best Management Practice) (1st Edition)


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  • ITIL V3 Foundation Exam: The Study Guide

    • Covers all Foundation Exam Content • Contains Official Sample Exams • Contains Official Glossary of terms • Great fold-flat format for class training • Processes explained separately to support post exam implementation • 230 pages means fantastic value for money This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in addition the Official OGC sample exams are included at the end of each chapter. The title separates out the processes within each lifecycle stage making this a handy and conv... [Read More]

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    Management of Risk (M_o_R®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.Taking and managing risk is essential for organizations to achieve their business objectives. M_o_R provides a route map for embedding cost-effective, best-practice risk management that can help organizations improve service delivery and achieve real value for money. It will be useful for those who manage risks, anyone with responsibility for reviewing and improving risk management, and for ... [Read More]

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  • ITIL Foundation Essentials: The exam facts you need

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    • Manufacturer: IT Governance Publishing

  • Passing Your Itill Foundation Exam : 2011

    Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid Passing your ITIL Foundation Exam - 2011 Edition is the ideal companion for students preparing for their

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  • Head First Pmp : A Learner's Companion to Passing the Project Management Professional Exam

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  • CCM Certification Made Easy: Your Guide to Passing the Certified Case Manager Exam by Deanna Cooper Gillingham RN CCM

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  • Itil Foundation Exam Study Guide

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    In order to pass the ITIL Foundation Exam it is essential to understand how the exam questions are designed. These sample exam questions have helped hundreds of candidates pass the ITIL Foundation Exam the first

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    Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at

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  • vSphere 6 Foundations Exam Official Cert Guide (Exam #2V0-620) : VMware Certified Professional 6

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  • Passing your ITIL Foundation Exam - eBook

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  • Passing Your ITILl Foundation Exam 2011 Best Management Practice

    Passing Your Itil Foundation Exam Best Management Practice

    ITIL Foundation Tips and Tricks | ITIL V3 Foundation Training