Social Media Customer Care Best Practices - April 2024

The Marketing Book: a Marketing Plan for Your Business Made Easy via Think / Do / Measure (2019 Edition)

MARKETING BOOKS FOR SMALL BUSINESS: The Marketing Book 2019Digital marketing made easy by Jason McDonald of Stanford Continuing StudiesThis book explains how to BUILD YOUR BRAND and SELL MORE STUFF via the THINK / DO / LEARN methodology!Available in print, Kindle, and as an Audible marketing audiobook, TMB brings a sense of humor and a strong dose of practicality to business promotion. It's a book that's as practical as the competitive Marketing for Dummies 2018 but more fun to read, with not just to-dos but a conceptual framework as what will no doubt be one of the best marketing books of 201... [Read More]

• ASIN: B07GJYMR39
• ASIN: B07GJYMR39

Mind Over Mood, Second Edition: Change How You Feel by Changing the Way You Think

Discover simple yet powerful steps you can take to overcome emotional distress--and feel happier, calmer, and more confident. This life-changing book has already helped more than 1,100,000 readers use cognitive-behavioral therapy--one of today's most effective forms of psychotherapy--to conquer depression, anxiety, panic attacks, anger, guilt, shame, low self-esteem, eating disorders, substance abuse, and relationship problems. Revised and expanded to reflect significant scientific developments of the past 20 years, the second edition contains numerous new features: expanded content on anxiety... [Read More]

• ASIN: 1462520421
• ASIN: 1462520421
• ISBN: 1462520421
• Brand: Taylor Francis
• Manufacturer: The Guilford Press

The Storytelling Edge.: How to Transform Your Business, Stop Screaming into the Void, and Make People Love You

"A terrific and timely book that makes a compelling case for fundamentally rethinking how your business communicates. Recommended!"—Jay Baer, founder of Convince & Convert and author of Hug Your Haters"Once upon a time, storytelling was confused with talking at people. Not anymore. Shane and Joe are your narrators in a journey that will transform how you talk to other human beings to be more believable, relevant, compelling and unforgettable."—Brian Solis, experience architect, digital anthropologist, best-selling author "Shane Snow and Joe Lazauskas spend the overwhelming majority of thei... [Read More]

• ASIN: B0792KXQ62
• ASIN: B0792KXQ62
• Manufacturer: Wiley

Strong Mothers, Strong Sons: Lessons Mothers Need to Raise Extraordinary Men

A timely and empowering book featuring “solid, practical advice for women on how to properly nurture their sons” (Kirkus Reviews).   From the moment a mother holds her newborn son, his eyes tell her that she is his world. But often, as he grows up, the boy who needs her simultaneously pushes her away. Calling upon thirty years of experience as a pediatrician, Meg Meeker, M.D., a highly sought after national speaker, assistant professor of clinical medicine, and mother of four, shares the secrets that every mother needs to know in order to strengthen—or rebuild—her relationship with he... [Read More]

• ASIN: 0345518101
• ASIN: 0345518101
• ISBN: 0345518101
• Brand: Ballantine Books
• Manufacturer: Ballantine Books

Train Your Angry Dragon: Teach Your Dragon To Be Patient. A Cute Children Story To Teach Kids About Emotions and Anger Management. (Dragon Books for Kids) (My Dragon Books)

Having a pet dragon is very fun.But what do you do if he gets angry or upset? What do you do when your dragon lost his cool and wants to burn everything to the ground?Get this book and learn how to train your angry dragon!A must have book for children and parents to teach kids about emotions and anger management.Fun, cute and entertaining with beautiful illustrations, this playful book will teach kids how to handle when things don’t go their way. Get this book now and enjoy!

• ASIN: 1948040077
• ASIN: 1948040077
• ISBN: 1948040077
• Manufacturer: DG Books Publishing

Transforming the Difficult Child: The Nurtured Heart Approach

Transforming the Difficult Child brings to life a new way of shifting intense children to a solid life of success. The Nurtured Heart Approach puts a refreshing spin on both parenting and teaching and reveals new techniques and strategies that create thoroughly positive behaviors. This is the newly updated 2016 revision.

• ASIN: 0967050707
• ASIN: 0967050707
• ISBN: 0967050707
• Manufacturer: Nurtured Heart Publications

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Haters are not your problem. . . . Ignoring them is.  Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.  The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that t... [Read More]

• ASIN: 1101980672
• ASIN: 1101980672
• ISBN: 1101980672
• Brand: Portfolio
• Manufacturer: Portfolio

When I Say No, I Feel Guilty

The best-seller that helps you say: "I just said 'no' and I don't feel guilty!"  Are you letting your kids get away with murder?  Are you allowing your mother-in-law to impose her will on you?  Are you embarrassed by praise or crushed by criticism?  Are you having trouble coping with people?  Learn the answers in When I Say No, I Feel Guilty,  the best-seller with revolutionary new techniques for getting your own way.

• ASIN: 0553263900
• ASIN: 0553263900
• ISBN: 0553263900
• Brand: Unknown
• Manufacturer: Bantam

The Thank You Economy

• ASIN: 0061914185
• ASIN: 0061914185
• ISBN: 9780061914188
• Brand: Gary Vaynerchuk
• Manufacturer: HarperBusiness

Likeable Social Media, Revised and Expanded: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More

The NEW YORK TIMES and USA TODAY bestseller―updated with today’s hottest sites! A friend’s recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, Vine, Instagram, and beyond, that recommendation can travel farther and faster than ever before. Packed with brand-new case studies from today’s emerging social sites, this updated edition of Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to... [Read More]

• ASIN: 0071836322
• ASIN: 0071836322
• ISBN: 9780071836326
• Brand: McGraw-Hill
• Manufacturer: McGraw-Hill Education

Strategic Marketing For Health Care Organizations: Building A Customer-Driven Health System

This much-needed text offers an authoritative introduction to strategic marketing in health care and presents a wealth of ideas for gaining the competitive edge in the health care arena. Step by step the authors show how real companies build and implement effective strategies. It includes marketing approaches through a wide range of perspectives: hospitals, physician practices, social marketing, international health, managed care, pharmaceuticals, and biotechnology. With Strategic Marketing for Health Care Organizations, students and future administrators will have a guide to the most successf... [Read More]

• ASIN: 0787984965
• ASIN: 0787984965
• ISBN: 0787984965
• Manufacturer: Jossey-Bass

Communication Skills for the Health Care Professional: Concepts, Practice, and Evidence

Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavio... [Read More]

• ASIN: 0763755575
• ASIN: 0763755575
• ISBN: 0763755575
• Brand: Brand: Jones Bartlett Learning
• Manufacturer: Jones & Bartlett Learning

Healthcare Informatics: Improving Efficiency through Technology, Analytics, and Management

Healthcare Informatics: Improving Efficiency through Technology, Analytics, and Management supplies an understanding of the different types of healthcare service providers, corresponding information technologies, analytic methods, and data issues that play a vital role in transforming the healthcare industry. All of these elements are reshaping the various activities such as workflow and processes of hospitals, healthcare systems, ACOs, and patient analytics, including hot spotting, risk stratification, and treatment effectiveness.A follow-up to Healthcare Informatics: Improving Efficiency and... [Read More]

• ASIN: 1498746357
• ASIN: 1498746357
• ISBN: 9781498746359
• Brand: Auerbach Publications
• Manufacturer: Auerbach Publications

Therapeutic Communications for Health Care (Communication and Human Behavior for Health Science)

This is your comprehensive guide for the most important component of the relationship between caregiver and patient: communication. Successful communication with patients can decrease patient anxiety, increase patient compliance, and result in a positive experience for all involved. This book focuses on the therapeutic response to specific situations and client needs, with examples of both good and bad communication to help you communicate therapeutically and effectively in diverse health care settings.

• ASIN: 1418032646
• ASIN: 1418032646
• ISBN: 1418032646
• Brand: Delmar Learning
• Manufacturer: Cengage Learning

Dementia Care Training Manual for Staff Working in Nursing and Residential Settings (Jkp Resource Materials)

This accessible, interactive resource book encourages front-line staff working with dementia sufferers in nursing and residential settings to examine their working practice and modify it to where appropriate to meet best practice guidelines.Packed with photocopiable training exercises, discussion points and questions to prompt care workers to reflect on their style of work, this practical training manual also provides a framework for care work in line with statutory requirements and national training standards. It can be used as a self-training guide by carers, who can work through it at their... [Read More]

• ASIN: 1843103184
• ASIN: 1843103184
• ISBN: 1843103184
• Brand: Jessica Kingsley Publishers
• Manufacturer: Jessica Kingsley Publishers

Likeable Social Media : How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter

9781260453287

• UPC: 645870786

Social Work Skills for Beginning Direct Practice : Text, Workbook and Interactive Multimedia Case Studies

9780134894669

• UPC: 295745525

Mastering Business Social Media Marketing in Theory & Practice - eBook

"When Individuals and Businesses Want to Dominate Social Media, This is the Book They Read..."(Includes $89 worth of BONUS Social Marketing Courses)While social media may have changed the way people communicate all over the world,

• UPC: 687190230

Social Media Marketing Guide: Best Social Media for Dummies and Professionals - eBook

Arе уоu ready tо соnnесt with a widеr аudiеnсе? Do you want tо know thе bеѕt wауѕ tо lеvеrаgе social mеdiа fоr уоur business?If you haven't used social mеdiа tо market уоur brand, рrоduсtѕ аnd

• UPC: 509302241

Social Media Equals Social Customer - eBook

Its hard to believe that just ten years ago, few people had even heard of social media. Today its a critical part of doing businessand yet many companies still dont realize the power of connecting

• UPC: 537485093

Social Media Marketing 2019: The Best Strategies to Leverage Your Brand and Make Money on Social Media and Become an Influencer in Your Niche - eBook

Social Media Marketing in 2019Thrоugh the help оf ѕосiаl mеdiа marketing, a new mаrkеting strategy gеаrеd tоwаrdѕ tаррing online сuѕtоmеrѕ, buѕinеѕѕеѕ hаvе leaped from thеir uѕuаl traditional mаrkеting strategies аnd wеlсоmеd thiѕ nеw mаrkеting ѕtrаtеgу

• UPC: 835795106

Generating Customers Through Social Media - eBook

Part 1: Creating An Online Presence [Mini eBook - 850 words] …. The data generated by social media sites works to the advantage of corporations in many different ways. Lets say, you are a coffee

• UPC: 576913482

Social Media Marketing Tips: Best Media Marketing Strategies To Marketing Success - eBook

Social media is now an essential marketing tool for businesses and should be the cornerstone of your successful marketing strategy.With an effective social media strategy, you can learn how to find potential customers, turn them

• UPC: 561291337

Recruiting Basics 101 : Timesaving Strategies for Attracting the Best Candidates Quickly and Efficiently Using Social Media

Finding the perfect candidate to join your organization can be an extremely time-consuming and stressful process. Recruiting in today's job market requires professional expertise, diligence, and tech-savvy utilizing social media.Farshad Asl is a renowned financial

• UPC: 876642410

Guerrilla Social Media Marketing : 100+ Weapons to Grow Your Online Influence, Attract Customers, and Drive Profits

Equipping you with action plans, implementation steps and more than 100 marketing weapons, Jay Conrad Levinson, The Father of Guerrilla Marketing, and social media expert Shane Gibson teach you how to combine the timeless principles

• UPC: 14494423